Frequently Asked Questions

New Site FAQs

 

Starting December 16th, 2016, HoustonSSC will be introducing a new website that changes the way you create, register, and maintain your teams.

 

Some of the new website features will include:

  • Create your roster by inviting teammates to join your team via email, through your Facebook friends, or based on historical rosters – or by sending a Team Invite Link URL you can post anywhere.
  • Have a custom team page! RSVP for each game to know who is attending. Upload a team logo or mascot and motto. Look at your team history!
  • Edit your personal info online such as email, phone number, and even SHIRT SIZE!
  • Additionally, opt in to Game Reminder emails to ensure you don’t miss a single game.
  • Captains can manage their team(s) online prior to the season start – players can be added or dropped as rosters are finalized.
  • See your personal upcoming schedule of games and standings, across every team you play on, both from your desktop computer and on our mobile-optimized site.
  • Choose up to 3 shirt color preferences - 1st, 2nd, and 3rd choice.
  • Check out your thread-based team forum - chat with your team and post notes and messages to your teamates.
  • Print your own self-serve invoices and receipts for your leagues for reimbursement purposes from a sponsor or a company HR department or corporate wellness program!

 

 

WEBSITE & REGISTRATION FAQ (frequently asked questions)

 

Q: What are some of the new changes?

A: Quite a lot has changed. In order to add yourself to a team you will need to have your captain send you an invite via email, Facebook, or the Team Invite Link, and accept the invitation to join a team. In addition, a lot of the schedules and standings displays will be different.   

 

Q: I've read all this but still am still lost! Can I get some help?

A: No problem - new systems always take a bit of getting used to. You can email us with any info request and we can walk you through it.

 

Q: This is definitely new - is there anything else coming?

We hope so - We will continue to make improvements in the future including mobile optimized websites and better features for messaging with your teammates.

 

 

General League Questions

 

How old do you have to be to participate?
What does the league fee include?
Do you have different skill levels?
When do the next leagues begin?
What is your refund policy?
What is your lost and found policy?


Registration Questions

What are super early bird and early bird pricing?
What is the deadline for registration?
I don’t have enough players for a team and want to sign up by myself or with a friend. What do I need to do?
How do I make sure I am on the same team as my friends?
I am signing up a full team. What do I need to do?
I am registering a full team but want my players to pay individually. Is this possible?
What do my players need to do to get registered as part of a full team I registered?
Can I pay with cash or check?
How do I pay my balance online?

 

Questions Regarding Games

Where and when are games played?
Are games always at the same location?
What equipment do I need to bring to games?
How long do teams play?
When will schedules be posted for leagues?
Can I request scheduling preferences?
Will my team have a doubleheader or a bye?
How do playoffs work?
What happens if there is inclement weather? When do you decide to cancel?

How do I turn on game reminders?

 


Team and Roster Questions

If I signed up as a free agent, when will I know what team I am on?
Am I guaranteed to be placed on a team as a free agent?
Are there tryouts?
How many times do you practice?
Do players hang out before or after games?
I am the captain of my team. How do I add players to my roster?
Is there a limit to how many players we can have on our team?
Can we have someone play for us if we are unable to attend the game?
Can I play on 2 different teams in the same league?
Can I play in 2 different leagues on the same night?
 

Questions Regarding Shirts

How do I submit my shirt size(s)?
My company would like to make jerseys for our team. Can we do this?
Can I alter my league shirt?
I didn’t pick up my shirts at the t-shirt pickup party. How do I get them?
My shirt is too big/small. Can I get a different one?
What if I forgot my shirt?
 

 

Question not listed? Email us at info@HoustonSSC.com.

 

 

General League Questions

 

How old do you have to be to participate?  

You must be 21 or older by the date of the T-Shirt Pickup Party for the league you would like to register for.

 

What does the league fee include?  

League fee includes a Houston Sports & Social Club t-shirt for each team member, equipment, officials, as well as specials at our gameday happy hours. Please check the registration info page for the sport you are interested in for exact details.

 

Do you have different skill levels?

Houston Sports & Social Club welcomes players of all skill levels. When you register, you will be prompted to input your preference for a more recreational or more competitive division. If we have enough teams for multiple skill levels, we will divide teams into recreational and competitive divisions. For free agents, we will do our best to place you in a division with your skill level preference, but we are sometimes limited in what we can do depending on the number of players that sign up and their preferences.

 

When do the next leagues begin?

We play year-round and seasons are divided by Winter, Spring, Summer, and Fall. To stay informed about information regarding future leagues, upcoming events, etc. please sign up for the HoustonSSC newsletter by clicking here.

 

What is your refund policy?  

We have a no refund policy. When you sign up as an individual or a full team, we hold your spot and once the league is full we have to turn away other players. However, under special circumstances we may make an exception to our no refund policy. Please notify HoustonSSC of your situation as soon as possible if you have a special circumstance so that we may try to accommodate you while limiting the impact on other players.

 

What is your lost and found policy?  

League coordinators will give any items left at the fields to their HoustonSSC nightly supervisor. The item will be kept in the HoustonSSC office and can be picked up there. If unclaimed after 30 days, it will be donated to charity.

To arrange pick-up of a lost item, please email us at info@HoustonSSC.com.

 

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Registration Questions

 

What are super early bird and early bird pricing?

You can find pricing for leagues at the corresponding sport’s page. If super early bird or early bird discounts are in effect, you will see the deadline dates on the sport's page as well. Sign up for our newsletter to be notified when discounts are in effect. We will always send a newsletter out the day that super early bird, early bird, and regular pricing are ending.

 

What is the deadline for registration?

There is no definite deadline for registration, as we typically accept registrations until leagues are full. Many leagues fill up very quickly, so we suggest registering as early as possible.

 

I don’t have enough players for a team and want to sign up by myself or with a friend. What do I need to do?

From the Sports dropdown menu, choose the sport you would like to play, or click on Sports if you want to see all available leagues. You can register directly from that page! If you have a friend(s) you would like to be placed on a team with, make sure to insert their name(s) under the teammate request field, and we will place you together on the same team. Please note that your registration is not complete until payment has been made.

 

How do I make sure I am on the same team as my friends?

During the registration process you will be asked if you have any teammate requests. Insert all of your friends’ names here so we know to place them on the same team as you!

 

I am signing up a full team. What do I need to do?

From the Sports dropdown menu, choose the sport you would like to play, or click on Sports if you want to see all available leagues. You can register directly from that page! Please note that your registration is not complete until payment has been completed.

 

I am registering a full team but want my players to pay individually. Is this possible?

All sports but cornhole require a $150 non-refundable deposit, and you can have your payers play the league directly with TeamPayer.

 

What do my players need to do to get registered as part of a full team I registered?

You can add players to your roster with their email address, from historical data, via Facebook, or just by sharing a URL unique to your team. 
 

Can I pay with cash or check?

We accept cash, check, or credit card at the T-Shirt Pickup Party and ONLY at the T-Shirt Pickup Party. To make a payment at any other time, you must pay online via your League Lab account. The league coordinators do not accept payment at the game locations.

 

How do I pay my balance online?

Click here to view detailed instructions.

 

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Questions Regarding Games

 

Where and when are games played?

All information regarding location, game times, starting dates, etc. can be found on the sports page of the applicable sport. Due to City of Houston permitting procedures, we don’t always know what field games will be on until a week or two before the season starts. If you have any questions about specific field locations, please email us for more details.

 

Are games always at the same location?

Games are typically at the same location each week unless there is a rainout or field closure. In the event of a rainout or field closure, we will notify all teams of the change of location.

 

What equipment do I need to bring to games?

We provide referees and league coordinators as well as balls, flags, bases, etc. for most sports. There are some exceptions to this rule. For example, for Softball you must bring your own glove and bat. For Flag Football your team must bring your own ball and players must wear shorts without pockets. For Soccer your team must bring your own ball and players must bring their own shinguards. Please check the registration info page for the sport you are interested in for exact details.

 

How long do teams play?

Bowling: 2 games/night
Cornhole: Best of 3 series. First 2 sets to 21 points; 3rd set to 15 points
Dodgeball: 2 matches per night, consisting of a Best of 7 series
Flag Football: 20 minute first half and an 18 minute second half with a 7 play period after time expires
Kickball: Maximum 7 innings. No new innings start after 50 minutes
Sand Volleyball: Best of 3 series. First 2 sets to 21 points; 3rd set to 15 points
Soccer: (2) 20min halves separated by a brief halftime
Softball: Maximum 7 innings. No new innings start after 50 minutes

 

When will schedules be posted for leagues?

First week schedules will be posted the week leading up to the start of the season. In some cases, the first week schedule may not be up until the day before the league starts. We do our best to not revise schedules once they are posted, and we often have teams adding or dropping late up until a day or two before the league starts, which is why the first week schedule is not posted sooner. After the first week of games are completed, the remainder of the regular season schedule will be posted. The playoff schedule will be posted once all scores have been entered and standings have been determined, typically one to six days before playoffs begin.

 

Can I request scheduling preferences?

Free Agents: Unfortunately since everyone’s schedule will differ, we cannot make scheduling accommodations for free agent teams.

Full Teams: Please submit any scheduling requests during registration in the special requests field. We will always do our best to accommodate whenever possible. Although we will try to help, scheduling requests made after schedules are created can generally not be accommodated.

 

Will my team have a doubleheader or a bye?

Most leagues generally play 1 game per night, however depending on the number of teams in the league, your team may have 1 doubleheader and/or 1 bye week during the season. If a league is impacted by scheduling issues, i.e. rainouts, facility issues, etc, we may adjust the schedule to include more than 1 doubleheader per team in an effort to complete the league in a reasonable timeframe, however we generally try to limit to no more than 1 doubleheader and/or bye per team in the regular season.

There are exceptions to this rule, as some leagues are specifically doubleheader leagues, and other leagues such as Bowling and Dodgeball include 2 games/night standard.

 

How do playoffs work?

Playoff structure will depend on the number of teams in the league and the final standings of the league. In most cases, teams will be broken into a championship and a consolation bracket, and ALL teams will have at least 1 playoff game.  

 

What happens if there is inclement weather? When do you decide to cancel?

If games are cancelled due to inclement weather, each registered player with an active email address will receive an email notifying you of the cancellation. If you would like to check the weather via telephone, please dial our rainout hotline at 713-481-2558 ext. 2. The decision on when to cancel a game due to weather is almost always based on actual field conditions at the field you are scheduled to play. Just because it is raining at your office or house does not mean it is raining at the field, so never assume games are cancelled unless you receive a notification that games have been cancelled. Although we always try to send out an update prior to 5pm when conditions are questionable, please remember that the weather in Houston can change quickly, and the City of Houston normally does not update us until around 4pm on their rulings of whether a field is playable, so always check your email and/or the rainout hotline prior to heading to the field if you have any concerns. We have staff on the ground assessing field conditions during days of questionable weather, however the City of Houston or the private field operators often have the final say on whether they will allow play on a given night, regardless of our opinion on the field conditions. In these cases, we have no choice but to follow their ruling even if we disagree with it, however we always do our best to work with facility operators to try and get the correct ruling. We try to make the best decision possible with the information at hand as quickly as possible. Always assume games are on as scheduled unless you receive a notification email or the rainout hotline message says otherwise.

If a game is cancelled, it will always be rescheduled for a later date. In the extremely rare situation where unusual circumstances prevent us from being able to complete a season, we will handle it on a case by case basis, and will do everything we can to offer a reasonable and fair solution that is acceptable to all parties involved.

 

How do I turn on game reminders?

Click here to view detailed instructions.

 

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Team and Roster Questions

 

If I signed up as a free agent, when will I know what team I am on?

You will receive an email about a week before the T-Shirt Pickup Party including all information about the t-shirt pickup, your team and the roster, etc.

 

Am I guaranteed to be placed on a team as a free agent? 

In most cases we will be able to place you on a team with other free agents. If we are unable to get enough players to complete a free agent team, we will contact you with options to transfer to another sport, night, or season, or will provide you a full refund if a transfer does not work for you.

 

Are there tryouts?

No need to worry! All of our leagues are recreational and absolutely anyone (21 and up) is welcome to play. No tryouts are held. If you register as an individual player we will simply place you on a team with other free agents.

 

How many times do you practice?

HoustonSSC does not organize any team practices. However, many teams like to schedule practices on their own time. It all depends on your team, and you are welcome to start that conversation amongst yourselves.

 

Do players hang out before or after games?

Every league has a gameday happy hour bar with exclusive drink and/or food specials. Players must wear their league shirts to receive the specials, so it is very easy to identify other players at the gameday happy hour bar. We highly encourage you to go out to your gameday happy hour location with your team and meet other players and have a blast!

 

I am the captain of my team. How do I add players to my roster?

Click here to view detailed instructions.

 

Is there a limit to how many players we can have on our team?

We do set a limit for free agent teams, which varies by league and season. For full teams, there is no limit to how many players you can have on your team. However, for additional players beyond the number of players included in your base team fee, there is an additional fee per player. Visit the corresponding sport’s page for more information on allotted number of players and additional player fees.

 

Can we have someone play for us if we are unable to attend the game?

Yes, substitutes are allowed during regular season games. Each substitute must sign a liability waiver and wear one of the team’s current league shirts to be eligible to play. However, substitutes are not allowed in the playoffs. 

 

Can I play on 2 different teams in the same league?

Unfortunately not. Players are only allowed to be on 1 team’s roster in each league.

Note: In Sand Volleyball, 4-on-4 and 6-on-6 are considered 2 different leagues. 4-on-4 Division A and 4-on-4 Division B are considered the same league, so a player cannot be on a 4A team's roster as well as a 4B team's roster.

 

Can I play in 2 different leagues on the same night?

You can play in 2 different leagues on the same night, however there is no guarantee that your gametimes will not conflict.

 

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Questions Regarding Shirts

 

How do I submit my shirt size(s)?

Free Agents: You will submit your shirt size when you register.


Team Players (registered by a captain as a full team): Your captain is in charge of shirt sizes for your team. However, when you accept the team invitation, you can change your shirt size then and we will get your team's updated shirt sizes (as long as we receive the information prior to the Shirt Size deadline, which is typically the day after registration closes). Any teams that do not have the correct number of shirt sizes after the deadline will receive XLs for the additional shirts.

 

My company would like to make jerseys for our team. Can we do this?

Unfortunately not. All players must wear their current HoustonSSC team shirts to play. You can alter the shirts by adding names, numbers, and logos to them. However, none of the existing logos can be compromised in any way or conflict with our current sponsors.

 

Can I alter my league shirt?  

Yes, you may add to or cut away from your HoustonSSC league shirt as long as the existing logos are not compromised in any way or do not conflict with current league sponsors.

 

I didn’t pick up my shirts at the T-Shirt Pickup Party. How do I get them?

If you do not pick up your shirts at the T-Shirt Pickup Party, we will deliver them to your game location for a $10 courier fee, which will be added to your invoice on League Toolbox.

 

My shirt is too big/small. Can I get a different one?

We can swap your shirt for a different size for a $10 swap fee, which will be added to your invoice on League Toolbox. If you are on a full team, the fee will be added to the captain’s invoice.­­­

 

What if I forgot my shirt?

Players must have their league shirt to be able to play, however the captain of the opposing team can provide consent to allow a player on the opposing team to play legally in a game prior to them entering the field of play. The request for consent must be made between team captains, and is not the responsibility of HoustonSSC umpires, referees, or coordinators to gain consent from the opposing captain. HoustonSSC umpires, referees, and coordinators have been instructed that players must have a league shirt on to play, unless the captain of the opposing team notifies them that they consent to the non-uniformed player participating. Once the consent has been granted for a player, the game is considered official, and captains cannot change their mind after the game has started.

 

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